Direct Assistance

Uncompromising support for daily tools

We stand behind the physical architecture of your home. Reach out for straightforward resolutions without automated runarounds.

Inquiry Portal

Initiate a request

Our team handles every message with technical precision. Expect a direct response from a human specialist within one business day.

Common Questions

Utility and policies

Testing durability

Return guidelines

Every object undergoes rigorous mechanical testing to ensure the physical architecture lasts for decades of daily use.

We accept unused, undamaged items in original packaging within thirty days for a complete, straightforward refund process.

Global shipping

Replacement components

We dispatch orders directly from our Zurich warehouse to design-conscious homes globally using carbon-neutral freight carriers.

To prevent waste, we supply replacement components for our high-wear tools. Contact support to request specific parts.